Terms & Conditions

Welcome to the website of S.E.E.D. Card Services ("S.E.E.D.", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, products, prepaid card services, applications, and related services.

By accessing or using our website or applying for or using a S.E.E.D. prepaid card, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About S.E.E.D. Card Services

S.E.E.D. Card Services administers and markets a General Purpose Reloadable ("GPR") prepaid card program available to eligible residents of Canada.

The prepaid cards are issued by Zum Rails, which is responsible for card issuance, payment processing, regulatory compliance, and certain financial services functions.

Nothing in these Terms creates a banking relationship between you and S.E.E.D. Card Services.

2. Eligibility

To apply for or use a S.E.E.D. prepaid card, you must:

• Meet the minimum age required by applicable law;
• Reside in a jurisdiction where our services are offered;
• Provide accurate and complete information;
• Successfully complete identity verification requirements;
• Comply with all applicable laws and regulations.

We reserve the right to refuse any application or terminate services where permitted by law.

3. Nature of the Card

The S.E.E.D. prepaid card is a reloadable prepaid payment card. The card:

• Is not a credit card;
• Does not establish a line of credit;
• Does not permit spending beyond the available balance except as permitted by applicable law or payment network rules;
• Is subject to the terms of the applicable cardholder agreement and issuer requirements.

4. Account Registration

Certain services require you to establish an online account. You agree to:

• Provide accurate information;
• Maintain current contact information;
• Keep your login credentials confidential;
• Notify us immediately of unauthorized account access.

You remain responsible for activity occurring through your account until you notify us of unauthorized use.

5. Identity Verification

To comply with Canadian anti-money laundering and anti-terrorist financing legislation, S.E.E.D. and/or Zum Rails may require you to provide information to verify your identity. Verification may include:

• Government-issued identification;
• Proof of address;
• Biometric verification where permitted;
• Identity verification through trusted third-party providers.

Failure to complete identity verification may prevent activation or continued use of your card.

6. Loading Funds

Funds may be loaded using approved methods, including:

• Bank transfers (EFT);
• Payroll direct deposit;
• Interac® e-Transfer (where available);
• Other approved funding methods.

We may establish minimum and maximum loading limits and may delay or reject loads to comply with legal or security requirements.

7. Card Use

You may use your prepaid card wherever Mastercard is accepted, subject to:

• Available balance;
• Merchant acceptance;
• Payment network rules;
• Geographic restrictions;
• Applicable law.

Certain merchants, such as hotels, vehicle rental companies, and fuel stations, may place temporary authorization holds that reduce your available balance until the final transaction amount is settled.

8. Fees

Applicable fees are disclosed in the current Fee Schedule (located in website FAQ section) and may include:

• Card issuance fees;
• Monthly account fees;
• ATM withdrawal fees;
• Foreign currency conversion fees;
• Replacement card fees;
• Expedited shipping fees;
• Inactivity fees where permitted by law.

You authorize us and the issuer to deduct applicable fees from your available card balance.

9. Transaction Monitoring

To protect customers and comply with legal obligations, transactions may be monitored, delayed, declined, or reported where required to:

• Prevent fraud;
• Detect suspicious activity;
• Comply with sanctions;
• Meet anti-money laundering obligations;
• Protect the integrity of our services.

10. Lost or Stolen Cards

If your card is lost, stolen, or compromised, notify customer service immediately. We may:

• Suspend your card;
• Block transactions;
• Investigate unauthorized activity;
• Issue a replacement card after identity verification.

Your liability for unauthorized transactions will be governed by applicable law and your Cardholder Agreement.

11. Prohibited Activities

You agree not to use our website or prepaid card for:

• Illegal activities;
• Money laundering;
• Terrorist financing;
• Fraud;
• Identity theft;
• Tax evasion;
• Sanctions violations;
• Unauthorized gambling where prohibited;
• Activities that violate applicable payment network rules;
• Activities that expose S.E.E.D., Zum Rails, or our service providers to regulatory or reputational risk.

Violation of this section may result in immediate suspension or termination of your account.

12. Website Use

You agree not to:

• Attempt unauthorized access to our systems;
• Introduce malware or malicious software;
• Interfere with website functionality;
• Reverse engineer our software;
• Use automated tools to access our website without authorization;
• Copy, reproduce, or distribute website content without permission.

13. Intellectual Property

All content on this website, including text, graphics, logos, trademarks, software, images, and design elements, is owned by or licensed to S.E.E.D. Card Services unless otherwise indicated. No content may be reproduced or used without prior written consent.

14. Privacy

Our collection, use, and disclosure of personal information are governed by our Privacy Policy. By using our services, you consent to the practices described in that policy.

15. Electronic Communications

You consent to receive communications electronically, including:

• Statements;
• Transaction alerts;
• Security notifications;
• Legal disclosures;
• Updates to these Terms;
• Customer service communications.

Electronic communications satisfy any legal requirement that communications be provided in writing where permitted by law.

16. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the content, security, or privacy practices of third-party websites. Use of third-party services is at your own risk.

17. Service Availability

While we strive to maintain uninterrupted service, we do not guarantee that our website or prepaid card services will always be available. Services may be interrupted due to:

• Scheduled maintenance;
• Network failures;
• Payment network outages;
• Cybersecurity incidents;
• Events beyond our reasonable control.

18. Suspension or Termination

We may suspend, restrict, or terminate your access to our website or services where:

• Required by law;
• Fraud is suspected;
• Identity cannot be verified;
• These Terms are violated;
• Continued service presents unacceptable risk.

Where applicable, any remaining prepaid balance will be handled in accordance with applicable law and the Cardholder Agreement.

19. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, S.E.E.D. disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

20. Limitation of Liability

To the fullest extent permitted by applicable law, S.E.E.D. Card Services, its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

• Your use of the website;
• Your use of the prepaid card;
• Delays or interruptions in service;
• Unauthorized access to your account;
• Technical failures beyond our reasonable control.

Nothing in these Terms limits liability that cannot legally be excluded under applicable law.

21. Indemnification

You agree to indemnify and hold harmless S.E.E.D. Card Services, Zum Rails, their affiliates, officers, directors, employees, agents, and service providers from any claims, damages, losses, liabilities, costs, and expenses arising from:

• Your breach of these Terms;
• Your misuse of the website or services;
• Your violation of applicable law;
• Your infringement of the rights of another person or entity.

22. Regulatory Compliance

S.E.E.D. Card Services and Zum Rails comply with applicable Canadian laws governing prepaid payment products, including anti-money laundering, sanctions, consumer protection, and financial crime prevention requirements. We reserve the right to take any action necessary to comply with applicable legal or regulatory obligations.

23. Changes to These Terms

We may update these Terms from time to time. Updated Terms become effective upon posting to our website unless a later effective date is specified or notice is required by applicable law. Your continued use of our services after the effective date constitutes acceptance of the revised Terms.

24. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ontario, unless applicable law requires otherwise.

25. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

26. Contact Information

If you have questions regarding these Terms or our services, please contact:

S.E.E.D. Card Services
Email: info@seedcard.ca
Website: seedcard.ca